Returns and Exchanges Policy

Thank you for Shopping at Jhelica. If you are not entirely satisfied with your purchase, we are here to help.

Domestic Return Policy: UAE

  • Returns will be issued refunds in the form of a digital Gift Card
  • The items must be unused, scent free, unworn, unwashed, with all tags and in the same condition when you received it. We have the right to refuse a refund is we suspect any of the above.
  • You must request return within 5 calendar days from receiving your order.
  • Items must be collected by our courier within 5 days from the date of return request.
  • Your Item needs to have the receipt or proof of purchase.
  • Sale items are final and cannot be returned or exchanged.
  •  If items are sent back past the return policy period, the customer is responsible for return postage.
  • Shipping charges are not refundable.
  • Shipping charges is only refundable if the fault is from Jhelica Team.

Where do I send my return to?

  • The courier will come and pick-up the items within 2-3 days
  • If the customer failed to provide the items to the courier, Jhelica will deduct any charges from your refund.

How will I Receive my store credit? 

Expect an emailed E-Gift card within 3 business days of the delivery of your Return at our warehouse.

Non-returnable Items: The following items are non-returnable.

  • All jewelry
  • All sale items

If you return a non-returnable item, the item will be disposed. No exceptions.

Exchanges

If you wish to exchange your item for another size, you must return your unwanted item back to us. After we receive, inspect, and approve your item, we will issue a store credit via E-Gift card. You may then place an order for the desired size using your store credit.

Defective Items

  • All defective merchandise must be reported within 5 days of receiving.
  • Merchandise that has been washed cannot be accepted for store credit.

Lost Packages

  • When you place an order with us please note that the liability is between you and the Courier. We do not make any exceptions to this policy.
  • We are always happy to replace items that are not marked as delivered but once the package has been scanned as delivered, we are not responsible for lost or stolen packages.

Return Policy: International

Exchange is not free. You are liable to pay the courier charge unless the reason of return is fault by Jhelica.